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ETERNITY CUSTOMER SUPPORT
Frequently asked questions
General
Yes. Eternity exists specifically to serve Christian authors. This allows us to design with shared values, prayerful intention, and an understanding of faith-centered storytelling.
This does not mean your book has to be Christian. However, we do not work with authors who include content that contradicts the Bible. This includes but is not limited to spice (sex scenes), witchcraft, homosexuality, LGBTQ+, horror/the glorification of fear, overly violent scenes, and other religions.
Our primary focus is fiction—especially fantasy, speculative, and story-driven genres—but we do occasionally work with nonfiction authors if the project aligns with our mission and creative style.
Eternity is not just about aesthetics—we design with purpose. We take time to understand your story world, spiritual calling, and long-term vision as an author. Every project is approached prayerfully and strategically, helping you steward your message with excellence.
Yes. We guide you through a discovery process that helps clarify your genre, themes, audience, and brand voice—so your design reflects who you are and who you want to reach.
Absolutely. Our goal is to design brands that are faith-aligned, not forced. We focus on symbolism, tone, and storytelling that naturally reflect your beliefs while highlighting your unique persona (who God made you to be) and appealing to your intended readership.
Yes. If your current website no longer reflects your vision, genre, or level of professionalism, we can redesign it to better align with your brand and future goals.
We create promotional graphics for launches, social media, ads, newsletters, vendor/event booths, and reader engagement—designed to match your brand and book world consistently.
Here are a few examples:
- Banners & Posters
- Promotional Prints (thank you cards, vendor prints, etc.)
- Online graphics for social media & email marketing
Yes. We design custom merch such as bookmarks, art prints, apparel, and other items that align with your story themes and branding—perfect for launches, events, or online shops.
Yes. You’ll receive high-quality files formatted for both print and digital platforms, along with guidance on how to use them confidently.
Absolutely. We love working with debut authors. Building your brand early helps you start your publishing journey with clarity, confidence, and professionalism.
Yes. First impressions are crucial to building a platform of success! Branding before launch helps you show up consistently, attract the right audience, and avoid redoing everything later. It lays a strong foundation for long-term growth.
Yes. Payment plans are available for all of our packages to make our services more accessible.
Both. Authors can work with us once, or return for ongoing design support as their author platform grows.
Yes. Once your project is complete and paid in full, the designs are yours to use across your author platforms.
You can begin by submitting an inquiry through our website (on our home page). From there, we’ll guide you through the next steps and help you choose the right package.
Yes. To maintain quality and prayerful focus, we accept a limited number of projects at a time depending on which package each author chooses.
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